Privacy Policy

This Privacy Policy explains how GRANDZE GLOBAL LIMITED ("we", "us", or "our") collects, uses, and protects information when you use Readmiora and its related services. By using Readmiora, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Username, email address, and account information;
• Information you provide when contacting customer support;
• Reviews, comments, or other information you submit through website features; and
• Transaction-related information such as purchase amount, order number, payment status, and the product or service purchased.

Payment card details are generally processed by third-party payment service providers and are not directly stored by us.

We may also automatically collect technical and usage information such as IP address, browser and device type, operating system, pages viewed, access times, and general interaction data.

2. How We Use Information

We may use the information we collect to:

• Create and manage user accounts;
• Provide access to Readmiora and its content;
• Process purchases and transactions;
• Manage Coins and VIP membership access;
• Save reading progress and user preferences;
• Provide customer support;
• Improve website performance and user experience;
• Detect fraud, misuse, or security issues; and
• Comply with applicable legal requirements.

3. Payments

Readmiora may offer digital content, Coins, and fixed-term VIP membership packages. Payments may be processed by third-party payment providers, which may collect and process payment information under their own privacy policies.

We may receive limited transaction information from payment providers for payment confirmation, refunds, customer support, fraud prevention, and record keeping.

4. Cookies

We may use cookies and similar technologies to keep you signed in, remember preferences, maintain website functionality, understand how the website is used, and improve security and performance. You may manage cookies through your browser settings, although some features may not function properly if certain cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties where reasonably necessary to operate Readmiora, including payment processors, hosting and technical service providers, and security or fraud-prevention providers.

We may also disclose information where required by applicable law, legal process, or a valid request from a competent authority, or as part of a merger, acquisition, restructuring, or sale of business assets.

6. Data Retention and Security

We keep personal information only for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and meet legal obligations.

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online service or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, correction of inaccurate information, or deletion of certain personal information. Some information may need to be retained for legal, payment, fraud-prevention, or record-keeping purposes.

To make a request, please contact us at [email protected].

8. Children's Privacy

Readmiora is not intended for children who are not legally permitted to use online services without parental or guardian consent. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us.

9. Third-Party Services

Readmiora may contain links to or use services provided by third parties. We are not responsible for the privacy practices of third-party websites or services and encourage users to review their applicable privacy policies.

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